Return and exchange policy

WE TAKE OUR PASHMINA VERY SERIOUSLY AND PUT IT THROUGH STRINGENT QUALITY CHECKS. 

WE ARE WATCHING CLOSELY AT EVERY STEP BUT OCCASIONALLY SOMETHING MIGHT MISS OUR EYE. 

IF WE SEND YOU A FAULTY OR INCORRECT PRODUCT, SEND IT BACK TO US WITHIN 7 TO 10 DAYS OF DELIVERY, FOR A FULL REFUND. 

IF YOU MAKE AN ERROR WHILE PURCHASING ONLINE, YOU CAN DROP US A MAIL WITHIN 24 HOURS. WE WILL BE HAPPY TO ADJUST YOUR ORDER BEFORE IT LEAVES US. 

THIS WOULD HELP AVOID UNNECESSARY SHIPPING COSTS FOR OUR CUSTOMERS.

INTERNATIONAL SHIPPING

IF YOU HAVE A CHANGE OF MIND AND WISH TO RETURN OUR CASHMERE, WE WILL BE HAPPY TO REFUND YOUR PURCHASE IF RETURNED WITHIN 10 WORKING DAYS. HOWEVER THE SHIPPING FOR RETURNS IS NOT COVERED BY US. 

THIS IS APPLICABLE TO INTERNATIONAL ORDERS ONLY. 

EXCHANGE

IN CASE YOU HAVE A CHANGE OF HEART, PLEASE RETURN YOUR CASHMERE  IN ITS ORIGINAL CONDITION AND PACKAGING. YOU MAY CLICK A PICTURE OF THE PRODUCT AND PACKAGING BEFORE DISPATCHING, ALONG WITH THE POSTAGE RECEIPT VISIBLE. THIS WILL HELP US TRACK YOUR PACKAGE AND SHIP YOUR PREFERRED PIECE WITHOUT DELAY. 

ALL ITEMS MUST BE RETURNED IN ORIGINAL CONDITION AND ORIGINAL PACKAGING.  

APPLICABLE TO INTERNATIONAL ORDERS ONLY. 

THERE IS NO GUARANTEE PERIOD FOR OUR PRODUCT SINCE THE LONGEVITY OF OUR CASHMERE DEPENDS ON HOW WELL YOU TAKE CARE OF IT.